| Have
some questions about Paying Your Utility Bill Online? E-Utility
Billing-general info, passwords
eBills -
go paperless
Payments
- including Auto-pay
Billing/Rates
Moving?
What is the
water hardness?
Our normal office hours are Monday-Friday
8 a.m. - 4:30 p.m. You may contact us either by phone at (763) 531-1211 or by clicking on
the following link: mailto:webmaster@ci.robbinsdale.mn.us Describe your problem and provide an e-mail
address, account number, customer number and phone number where you can be reached. If you are contacting us after hours we will
respond during normal business hours. For
after hour water emergencies, please call 911. |
| e-Utility Billing |
| What
is e-Utility Billing? |
eUtilityBilling is a convenient, safe and secure
on-line service the City of Robbinsdale offers to its utility customers. With eUtilityBilling, you are able to:
Pay your utility bill
any time of the day
Receive an electronic
copy of your bill instead of a paper copy
View billing history
View your water
consumption history
|
| How
do I sign up for eUtility Billing? |
| You will
need to click on the Register tab to set up your personal account and put in a User ID and
password, you will then need to click register. Your registration will be processed
immediately, and a verification code for your intitial login will be emailed to you. You
may begin making online payments immediately! |
| What information do I need to sign up? |
| You will
need your 10 digit account number and 8 digit customer number. These numbers can be found
on your utility bill. |
| What can I use as my Username? |
| Your
Username can be anything you want and it is not case sensitive. We recommend that you use the first letter of your
first name and your full last name. If another
person has already registered with the same Username, the system will inform you of this
and you will need to select a different Username. |
| What can I use as my password? |
| Your
password must be at least 7 characters long and is case sensitive. It can include any combination of numbers, letters
or special characters, but does not need to include all of these. |
| Where is my verification code? |
| A verification code is required for your initial login to
eUtilityBilling. Once you are registered, a verification code will be sent to the
email address provided during registration. If you do not receive your verification
code, please call Utility Billing Monday through Friday between 8a.m. and 4:30 p.m. at
763-531-1211. |
| What if I can’t log in/my password doesn’t
work |
| Your
password is case sensitive. Please be sure to
type the password using upper and lower case characters as needed. After 5 attempts of the incorrect password, the
system will lock you out. After 10 minutes you
will be unlocked and the system will allow you to click on the “Forgot your
Password” button. |
| What if I forget my password? |
| You may
request your password by clicking on the “Forgot your Password” button which is
located on the login page. Enter your User ID,
then click on the “Forgot your password?” button.
Your password will be sent to your email address. |
| How do I change my password? |
| You can
change your password any time by clicking on the “Change Profile” button and
then by clicking on the “Manage Password” button. |
| What if I forget my User ID? |
| We
recommended you use the first letter of your first name and then your full last name; you
also received an e-mail when signing up that has your user name and password. If you still
do not remember your User ID, please call Utility Billing Monday through Friday between 8
a.m. and 4:30 p.m. at 763-531-1211 for assistance. |
| How do I know my computer connection is secure? |
| To ensure
you are on a secure server, look for the padlock or key icon in the lower right hand
corner of your internet browser. The padlock
should appear locked and the key should appear connected to indicate a secure server. The symbol may not be visible on general
information screens about the service, but will be reflected on any screens that will
transmit your confidential account information. Another
indication of a secure website is the web address bar.
It will change from http://... To https://... The
“s” indicates the hypertext transfer protocol (http) is secure. |
| If my computer is left inactive, how long do I have
before I am logged off? |
| If your
computer is left inactive for a period of 20 minutes, you will be logged off. |
| EBILLS |
| What is eBill? |
| eBill is
an electronic copy of your utility bill. When
registering for eUtilityBilling, you may elect to receive eBills. If you choose to receive eBills, you will no longer receive a paper copy of your bill. You will be notified by email when your eBill is
ready for viewing each quarter. |
| How do I change from paper bills to eBills? |
| If you
would like to change your billing preference, click on Change Profile, then on Manage
Profile, and change your selection in the Receive eBills box. |
| How do I view my utility bills? |
| Click on
Billing History, then click on any of the dates under the Bill Date column to see the
details of each bill. If you elected to
receive eBills, you will also see the word “View” under the Web Bill column. When you click on any of the “View”
links, a separate window will pop up with your eBill.
Due to a new utility billing system implemented in June 2006, only details of your
bill from June 2006 to present can be viewed. |
| I have signed up for eBills but do not see the word
“View” under the Web Bill column? |
| Utility
bills received prior to signing up for eBill will not be available for view under the Web
Bill column. |
| I click on the word “View” under the Web
Bill column, but nothing happens? |
| If you
click on the word “View” under the Web Bill column and are unable to see the
bill, you may have to turn off your “Pop up Blockers”. On the top toolbar, click
on Tools, then Pop-up Blockers. Make sure the
setting is set to “Turn off Pop-up Blockers”. |
Payments |
| What payment methods does the City accept? |
| Customers
have the option to pay with Cash, Check, Credit Card (one time transaction or Recurring)
and Automatic Withdrawal from a checking account. |
| What credit cards are accepted by the City? |
| The City
accepts Visa, Master Card, Discover and American Express. |
| What is the Automatic Payment Plan? |
| The plan
allows your utility bill to be paid from your checking account or credit card
automatically – no checks to write, no postage to buy, no late payments. It’s free, fast and completely hassle-free. |
| How do I Sign Up for the Automatic Payment Plan? |
| Complete
and return the Automatic Payment Plan Authorization form, and include a voided check for
your checking account. Automatic Utility Payment Plan
Authorization Form
Credit Card Payment Authorization Form |
| How soon will the Automatic Payment Plan start? |
| The
process should take effect with your next billing cycle. Please continue to pay your bill
as usual until the message “AUTOMATIC PAYMENT – DO NOT PAY” appears on the
top of your bill. |
| Is
there a charge for the Automatic Payment Plan service? |
| No. The
City does not charge for automatic payments, and you enjoy the savings of no postage to
mail your bills. |
| When
will the payment be transferred from my checking account or credit card? |
| It will
be transferred on the billing due date. |
| What
if I change checking accounts or credit card? |
| Complete
a new Automatic Payment Plan Authorization form located on the left hand side of the
screen under Online Forms. |
| What
if I try the Automatic Payment Plan and don't like it? |
| You can
cancel your authorization for automatic payments at any time by notifying us in writing. |
| I
am trying to make a payment online, but am unable to proceed. What's wrong? |
| Once you select your payment method and click the Go button, you will
be directed to a 3rd party site. Make
sure to click OK on the message notifying you that you are being redirected. If you still don’t see another window with
your payment options, your pop-up blocker may not be allowing the payment site to open. On
the top toolbar, click on Tools, then Pop-up Blockers.
Make sure the setting is set to “Turn off Pop-up Blockers.” |
| Will
I receive confirmation of my payment? |
| After you make a payment with a credit card, a screen confirming
successful payment will show the payment card, date, time and amount. You may print a copy
of this confirmation screen for your records. |
| Billing/Rates |
| How often do I receive my bill? |
| Every two months (six times a year) |
| What services am I billed for? |
| water, sewer, garbage, recycling and storm drainage |
| How
are my rates calculated? |
| Click here for city billing rates. |
| Why
is my bill higher than usual? |
| Possible
reasons for water usage increase: outside summer watering levels, dripping or leaking
faucets, toilets may fail to shut off after flushing, or your water softener may have
malfunctioned. You may want to review tips on conserving water. |
| Moving? |
| I
am moving out of my current house and into a new house in Robbinsdale. What information do
you need? |
| A few
days before your closing, please contact the Utility Billing department at (763) 531-1211. We will schedule a final meter reading and send out
your final bill. |
| When
I move out of my house, does the City turn off the water? |
No, the City does not turn off the water when a person moves out of their
house. Approximately two days before your
closing, you may contact Utility Billing at (763) 531-1211 to close the account out of
your name and to set up a final meter reading. |
| What
is the hardness and iron level in my water? |
